Policie

🔴 REFUND POLICY – NO REFUNDS

All payments made to Nativa Genealogy are NON-REFUNDABLE.

Because genealogy research requires time, database access, and labor beginning immediately once a request is submitted, we do not provide refunds for:

  • Record searches

  • Consultations

  • Research hours

  • Membership fees

  • Document retrieval assistance

  • Custom family tree creation

  • Missed appointments

  • Partial or completed work

Why we do not offer refunds:

  • Research begins as soon as a request is received

  • Time and resources are used even if a record does not exist

  • We search multiple archives and systems during every request

  • Not all historical records can be located or are available

  • We cannot guarantee that vital records will be released by the state

Submitting a payment means you agree to these terms.

If you believe you submitted a payment in error (duplicate charge), email us at:
📧 epierson@nativagenealogy.org

🔐 PRIVACY POLICY

Your privacy and personal information are extremely important to us.
We handle all client data with strict confidentiality.

✔ We DO NOT:

  • Sell or share your information

  • Give your documents to outside companies

  • Allow third-party access to your family tree

  • Use your information for any purpose other than genealogy services

✔ We DO:

  • Securely store documents you submit

  • Keep your information confidential

  • Protect your research and family tree

  • Follow state and federal privacy laws

  • Delete your data upon written request

Information We May Need From You:

To access certain records or assist with your requests, we may ask for:

  • Your full name

  • Date of birth (for verification only)

  • Proof of relationship

  • State-issued identification

  • Completed authorization forms

  • Additional documents if a state requires them

Your data is used only to complete the services you request.

For privacy questions, contact:
📧 epierson@nativagenealogy.org

📝 AUTHORIZATION POLICY

Some vital records are restricted by state law.
We must follow all legal requirements for record access.

⭐ Restricted records require authorization, including:

  • Modern birth certificates

  • Modern death certificates

  • Marriage or divorce records (depending on state)

  • Sealed or confidential documents

  • Some tribal, adoption, or courthouse files

If authorization is required, we will notify you in advance and request one of the following:

✔ 1. Signed Authorization Form

Allows us to act on your behalf to request specific documents.

✔ 2. Proof of Relationship

Required in many states for vital records less than 75–125 years old.

✔ 3. Notarized Authorization

Some states require a notarized signature for identity protection.

✔ 4. Power of Attorney (POA)

If you choose to use a POA, it MUST explicitly include:
“Authority to obtain vital records and personal documents on behalf of the principal.”

⚠ IMPORTANT

A Power of Attorney becomes invalid once the person is deceased.
For deceased individuals, states may only release documents to:

  • Immediate family

  • Legal next of kin

  • Executor of the estate

  • Court-appointed administrator

We cannot bypass state laws, sealed files, or restrictions.

📌 LEGAL NOTICE

Nativa Genealogy does not guarantee:

  • That a record exists

  • That a state will release a document

  • That results will match client expectations

  • That historical records will be complete or accurate

  • That unauthorized persons can receive restricted records

We operate strictly within legal guidelines for genealogy and document retrieval.