{"id":611,"date":"2025-11-27T19:08:09","date_gmt":"2025-11-27T19:08:09","guid":{"rendered":"https:\/\/nativagenealogy.org\/?page_id=611"},"modified":"2025-11-27T19:09:47","modified_gmt":"2025-11-27T19:09:47","slug":"%e2%ad%90-frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/www.nativagenealogy.org\/en_gb\/%e2%ad%90-frequently-asked-questions-faq\/","title":{"rendered":"\u2b50 Frequently Asked Questions (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"611\" class=\"elementor elementor-611\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d420791 e-flex e-con-boxed e-con e-parent\" data-id=\"d420791\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc9e25 elementor-widget elementor-widget-text-editor\" data-id=\"4dc9e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"238\" data-end=\"412\">Welcome to the Nativa Genealogy FAQ page.<br data-start=\"279\" data-end=\"282\" \/>Here you will find answers to the most common questions about our services, membership, research process, and Family Tree Builder.<\/p><p data-start=\"414\" data-end=\"516\">If you don\u2019t see your question here, feel free to contact us at:<br data-start=\"478\" data-end=\"481\" \/>\ud83d\udce7 <strong data-start=\"484\" data-end=\"516\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"486\" data-end=\"514\">epierson@nativagenealogy.org<\/a><\/strong><\/p><hr data-start=\"518\" data-end=\"521\" \/><h1 data-start=\"523\" data-end=\"554\">\ud83d\udd0d <strong data-start=\"528\" data-end=\"554\">GENEALOGY SERVICES FAQ<\/strong><\/h1><h3 data-start=\"556\" data-end=\"594\"><strong data-start=\"560\" data-end=\"594\">1. What services do you offer?<\/strong><\/h3><p data-start=\"595\" data-end=\"644\">We offer a range of genealogy services including:<\/p><ul data-start=\"646\" data-end=\"914\"><li data-start=\"646\" data-end=\"712\"><p data-start=\"648\" data-end=\"712\">Record searches (birth, death, marriage, census, tribal, etc.)<\/p><\/li><li data-start=\"713\" data-end=\"740\"><p data-start=\"715\" data-end=\"740\">Full genealogy research<\/p><\/li><li data-start=\"741\" data-end=\"765\"><p data-start=\"743\" data-end=\"765\">Family tree building<\/p><\/li><li data-start=\"766\" data-end=\"799\"><p data-start=\"768\" data-end=\"799\">Document retrieval assistance<\/p><\/li><li data-start=\"800\" data-end=\"817\"><p data-start=\"802\" data-end=\"817\">Consultations<\/p><\/li><li data-start=\"818\" data-end=\"866\"><p data-start=\"820\" data-end=\"866\">Membership access to the Family Tree Builder<\/p><\/li><li data-start=\"867\" data-end=\"914\"><p data-start=\"869\" data-end=\"914\">Archival and historical research assistance<\/p><\/li><\/ul><hr data-start=\"916\" data-end=\"919\" \/><h3 data-start=\"921\" data-end=\"967\"><strong data-start=\"925\" data-end=\"967\">2. How long does a record search take?<\/strong><\/h3><p data-start=\"968\" data-end=\"1073\">Most searches take <strong data-start=\"987\" data-end=\"1008\">2\u20135 business days<\/strong>, depending on the type of record and how detailed the search is.<\/p><hr data-start=\"1075\" data-end=\"1078\" \/><h3 data-start=\"1080\" data-end=\"1134\"><strong data-start=\"1084\" data-end=\"1134\">3. How long does full genealogy research take?<\/strong><\/h3><p data-start=\"1135\" data-end=\"1198\">Full family tree research may take <strong data-start=\"1170\" data-end=\"1183\">2\u20136 weeks<\/strong>, depending on:<\/p><ul data-start=\"1200\" data-end=\"1337\"><li data-start=\"1200\" data-end=\"1229\"><p data-start=\"1202\" data-end=\"1229\">The number of generations<\/p><\/li><li data-start=\"1230\" data-end=\"1261\"><p data-start=\"1232\" data-end=\"1261\">The availability of records<\/p><\/li><li data-start=\"1262\" data-end=\"1299\"><p data-start=\"1264\" data-end=\"1299\">Whether authorization is required<\/p><\/li><li data-start=\"1300\" data-end=\"1337\"><p data-start=\"1302\" data-end=\"1337\">The complexity of the family line<\/p><\/li><\/ul><hr data-start=\"1339\" data-end=\"1342\" \/><h3 data-start=\"1344\" data-end=\"1384\"><strong data-start=\"1348\" data-end=\"1384\">4. Are your services refundable?<\/strong><\/h3><p data-start=\"1385\" data-end=\"1517\">No.<br data-start=\"1388\" data-end=\"1391\" \/>All payments are <strong data-start=\"1408\" data-end=\"1426\">non-refundable<\/strong>, because research time and database access begin immediately once you submit your request.<\/p><hr data-start=\"1519\" data-end=\"1522\" \/><h3 data-start=\"1524\" data-end=\"1579\"><strong data-start=\"1528\" data-end=\"1579\">5. Do you guarantee that you will find records?<\/strong><\/h3><p data-start=\"1580\" data-end=\"1676\">No.<br data-start=\"1583\" data-end=\"1586\" \/>While we make every effort to find accurate records, we cannot guarantee outcomes because:<\/p><ul data-start=\"1678\" data-end=\"1810\"><li data-start=\"1678\" data-end=\"1710\"><p data-start=\"1680\" data-end=\"1710\">Some records no longer exist<\/p><\/li><li data-start=\"1711\" data-end=\"1741\"><p data-start=\"1713\" data-end=\"1741\">Some are restricted by law<\/p><\/li><li data-start=\"1742\" data-end=\"1780\"><p data-start=\"1744\" data-end=\"1780\">Names may be misspelled or changed<\/p><\/li><li data-start=\"1781\" data-end=\"1810\"><p data-start=\"1783\" data-end=\"1810\">Records may be incomplete<\/p><\/li><\/ul><hr data-start=\"1812\" data-end=\"1815\" \/><h1 data-start=\"1817\" data-end=\"1844\">\ud83d\udcd1 <strong data-start=\"1822\" data-end=\"1844\">RECORD REQUEST FAQ<\/strong><\/h1><h3 data-start=\"1846\" data-end=\"1899\"><strong data-start=\"1850\" data-end=\"1899\">6. Why do some records require authorization?<\/strong><\/h3><p data-start=\"1900\" data-end=\"1969\">State and federal laws restrict access to certain documents, such as:<\/p><ul data-start=\"1971\" data-end=\"2089\"><li data-start=\"1971\" data-end=\"2000\"><p data-start=\"1973\" data-end=\"2000\">Recent birth certificates<\/p><\/li><li data-start=\"2001\" data-end=\"2025\"><p data-start=\"2003\" data-end=\"2025\">Recent death records<\/p><\/li><li data-start=\"2026\" data-end=\"2046\"><p data-start=\"2028\" data-end=\"2046\">Adoption records<\/p><\/li><li data-start=\"2047\" data-end=\"2089\"><p data-start=\"2049\" data-end=\"2089\">Certain tribal or government documents<\/p><\/li><\/ul><p data-start=\"2091\" data-end=\"2183\">If required, you will need to complete the <strong data-start=\"2134\" data-end=\"2156\">Authorization Form<\/strong> and submit identification.<\/p><hr data-start=\"2185\" data-end=\"2188\" \/><h3 data-start=\"2190\" data-end=\"2230\"><strong data-start=\"2194\" data-end=\"2230\">7. What documents can I request?<\/strong><\/h3><p data-start=\"2231\" data-end=\"2247\">You may request:<\/p><ul data-start=\"2249\" data-end=\"2429\"><li data-start=\"2249\" data-end=\"2271\"><p data-start=\"2251\" data-end=\"2271\">Birth certificates<\/p><\/li><li data-start=\"2272\" data-end=\"2294\"><p data-start=\"2274\" data-end=\"2294\">Death certificates<\/p><\/li><li data-start=\"2295\" data-end=\"2326\"><p data-start=\"2297\" data-end=\"2326\">Marriage or divorce records<\/p><\/li><li data-start=\"2327\" data-end=\"2354\"><p data-start=\"2329\" data-end=\"2354\">Tribal\/Indigenous rolls<\/p><\/li><li data-start=\"2355\" data-end=\"2373\"><p data-start=\"2357\" data-end=\"2373\">Census records<\/p><\/li><li data-start=\"2374\" data-end=\"2404\"><p data-start=\"2376\" data-end=\"2404\">Cemetery or burial records<\/p><\/li><li data-start=\"2405\" data-end=\"2429\"><p data-start=\"2407\" data-end=\"2429\">Historical documents<\/p><\/li><\/ul><p data-start=\"2431\" data-end=\"2476\">Official certificates may require state fees.<\/p><hr data-start=\"2478\" data-end=\"2481\" \/><h3 data-start=\"2483\" data-end=\"2546\"><strong data-start=\"2487\" data-end=\"2546\">8. Do you handle the purchase of official certificates?<\/strong><\/h3><p data-start=\"2547\" data-end=\"2717\">We can assist with the process, but <strong data-start=\"2583\" data-end=\"2621\">state government fees are separate<\/strong> from our service fees.<br data-start=\"2644\" data-end=\"2647\" \/>You will always be informed before any additional payment is required.<\/p><hr data-start=\"2719\" data-end=\"2722\" \/><h1 data-start=\"2724\" data-end=\"2756\">\ud83c\udf33 <strong data-start=\"2729\" data-end=\"2756\">FAMILY TREE BUILDER FAQ<\/strong><\/h1><h3 data-start=\"2758\" data-end=\"2823\"><strong data-start=\"2762\" data-end=\"2823\">9. Do I need a membership to use the Family Tree Builder?<\/strong><\/h3><p data-start=\"2824\" data-end=\"2909\">Yes.<br data-start=\"2828\" data-end=\"2831\" \/>A membership login is required to access, save, and download your family tree.<\/p><hr data-start=\"2911\" data-end=\"2914\" \/><h3 data-start=\"2916\" data-end=\"2959\"><strong data-start=\"2920\" data-end=\"2959\">10. How do I add people to my tree?<\/strong><\/h3><p data-start=\"2960\" data-end=\"2993\">Click <strong data-start=\"2966\" data-end=\"2982\">\u201cAdd Person\u201d<\/strong> and enter:<\/p><ul data-start=\"2995\" data-end=\"3055\"><li data-start=\"2995\" data-end=\"3003\"><p data-start=\"2997\" data-end=\"3003\">Name<\/p><\/li><li data-start=\"3004\" data-end=\"3020\"><p data-start=\"3006\" data-end=\"3020\">Relationship<\/p><\/li><li data-start=\"3021\" data-end=\"3055\"><p data-start=\"3023\" data-end=\"3055\">Any notes or important details<\/p><\/li><\/ul><p data-start=\"3057\" data-end=\"3094\">You can add as many people as needed.<\/p><hr data-start=\"3096\" data-end=\"3099\" \/><h3 data-start=\"3101\" data-end=\"3137\"><strong data-start=\"3105\" data-end=\"3137\">11. Can I move boxes around?<\/strong><\/h3><p data-start=\"3138\" data-end=\"3142\">Yes.<\/p><ul data-start=\"3144\" data-end=\"3241\"><li data-start=\"3144\" data-end=\"3178\"><p data-start=\"3146\" data-end=\"3178\">On <strong data-start=\"3149\" data-end=\"3160\">desktop<\/strong>: click and drag<\/p><\/li><li data-start=\"3179\" data-end=\"3241\"><p data-start=\"3181\" data-end=\"3241\">On <strong data-start=\"3184\" data-end=\"3194\">mobile<\/strong>: hold and slide slowly for smoother movement<\/p><\/li><\/ul><hr data-start=\"3243\" data-end=\"3246\" \/><h3 data-start=\"3248\" data-end=\"3282\"><strong data-start=\"3252\" data-end=\"3282\">12. How do I save my tree?<\/strong><\/h3><p data-start=\"3283\" data-end=\"3378\">Use the <strong data-start=\"3291\" data-end=\"3306\">\u201cSave Tree\u201d<\/strong> button at the top.<br data-start=\"3325\" data-end=\"3328\" \/>Your tree will be stored securely in your account.<\/p><p data-start=\"3380\" data-end=\"3429\">To reload your saved tree, click <strong data-start=\"3413\" data-end=\"3429\">\u201cLoad Tree.\u201d<\/strong><\/p><hr data-start=\"3431\" data-end=\"3434\" \/><h3 data-start=\"3436\" data-end=\"3471\"><strong data-start=\"3440\" data-end=\"3471\">13. Can I download my tree?<\/strong><\/h3><p data-start=\"3472\" data-end=\"3509\">Yes.<br data-start=\"3476\" data-end=\"3479\" \/>You can download your tree as:<\/p><ul data-start=\"3511\" data-end=\"3545\"><li data-start=\"3511\" data-end=\"3526\"><p data-start=\"3513\" data-end=\"3526\">PNG (image)<\/p><\/li><li data-start=\"3527\" data-end=\"3545\"><p data-start=\"3529\" data-end=\"3545\">PDF (document)<\/p><\/li><\/ul><p data-start=\"3547\" data-end=\"3585\">This allows easy printing and sharing.<\/p><hr data-start=\"3587\" data-end=\"3590\" \/><h1 data-start=\"3592\" data-end=\"3625\">\ud83d\udd10 <strong data-start=\"3597\" data-end=\"3625\">ACCOUNT &amp; MEMBERSHIP FAQ<\/strong><\/h1><h3 data-start=\"3627\" data-end=\"3666\"><strong data-start=\"3631\" data-end=\"3666\">14. How do I reset my password?<\/strong><\/h3><p data-start=\"3667\" data-end=\"3750\">Use the \u201cForgot Password\u201d link on the login page.<br data-start=\"3716\" data-end=\"3719\" \/>You will receive a reset email.<\/p><hr data-start=\"3752\" data-end=\"3755\" \/><h3 data-start=\"3757\" data-end=\"3813\"><strong data-start=\"3761\" data-end=\"3813\">15. Can I share my membership with someone else?<\/strong><\/h3><p data-start=\"3814\" data-end=\"3901\">No.<br data-start=\"3817\" data-end=\"3820\" \/>Memberships are for <strong data-start=\"3840\" data-end=\"3863\">individual use only<\/strong> to protect privacy and data security.<\/p><hr data-start=\"3903\" data-end=\"3906\" \/><h3 data-start=\"3908\" data-end=\"3947\"><strong data-start=\"3912\" data-end=\"3947\">16. Can I cancel my membership?<\/strong><\/h3><p data-start=\"3948\" data-end=\"4036\">Yes, you may cancel anytime.<br data-start=\"3976\" data-end=\"3979\" \/>However, <strong data-start=\"3988\" data-end=\"4002\">no refunds<\/strong> are issued for previous payments.<\/p><p data-start=\"4038\" data-end=\"4092\">You will retain access until your billing period ends.<\/p><hr data-start=\"4094\" data-end=\"4097\" \/><h1 data-start=\"4099\" data-end=\"4130\">\ud83d\udee1 <strong data-start=\"4104\" data-end=\"4130\">PRIVACY &amp; SECURITY FAQ<\/strong><\/h1><h3 data-start=\"4132\" data-end=\"4175\"><strong data-start=\"4136\" data-end=\"4175\">17. Is my information kept private?<\/strong><\/h3><p data-start=\"4176\" data-end=\"4238\">Yes.<br data-start=\"4180\" data-end=\"4183\" \/>We do <strong data-start=\"4189\" data-end=\"4196\">not<\/strong> sell, share, or release your information.<\/p><p data-start=\"4240\" data-end=\"4269\">Your data is used solely for:<\/p><ul data-start=\"4271\" data-end=\"4344\"><li data-start=\"4271\" data-end=\"4293\"><p data-start=\"4273\" data-end=\"4293\">genealogy research<\/p><\/li><li data-start=\"4294\" data-end=\"4318\"><p data-start=\"4296\" data-end=\"4318\">family tree building<\/p><\/li><li data-start=\"4319\" data-end=\"4344\"><p data-start=\"4321\" data-end=\"4344\">your service requests<\/p><\/li><\/ul><hr data-start=\"4346\" data-end=\"4349\" \/><h3 data-start=\"4351\" data-end=\"4388\"><strong data-start=\"4355\" data-end=\"4388\">18. Is my family tree public?<\/strong><\/h3><p data-start=\"4389\" data-end=\"4466\">No.<br data-start=\"4392\" data-end=\"4395\" \/>Your family tree is <strong data-start=\"4415\" data-end=\"4426\">private<\/strong> and visible only to you when logged in.<\/p><hr data-start=\"4468\" data-end=\"4471\" \/><h3 data-start=\"4473\" data-end=\"4523\"><strong data-start=\"4477\" data-end=\"4523\">19. Do you verify the accuracy of my tree?<\/strong><\/h3><p data-start=\"4524\" data-end=\"4672\">No.<br data-start=\"4527\" data-end=\"4530\" \/>Your family tree is based on the information you enter.<br data-start=\"4585\" data-end=\"4588\" \/>We do not verify or edit your personal entries unless you hire us for full research.<\/p><hr data-start=\"4674\" data-end=\"4677\" \/><h1 data-start=\"4679\" data-end=\"4737\">\u2b50 <strong data-start=\"4683\" data-end=\"4735\">If you need additional help, contact us anytime:<\/strong><\/h1><p data-start=\"4738\" data-end=\"4773\">\ud83d\udce7 <strong data-start=\"4741\" data-end=\"4773\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4743\" data-end=\"4771\">epierson@nativagenealogy.org<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Welcome to the Nativa Genealogy FAQ page.Here you will find answers to the most common questions about our services, membership, research process, and Family Tree Builder. If you don\u2019t see your question here, feel free to contact us at:\ud83d\udce7 epierson@nativagenealogy.org \ud83d\udd0d GENEALOGY SERVICES FAQ 1. What services do you offer? We offer a range of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-611","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages\/611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/comments?post=611"}],"version-history":[{"count":4,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages\/611\/revisions"}],"predecessor-version":[{"id":615,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages\/611\/revisions\/615"}],"wp:attachment":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/media?parent=611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}