{"id":543,"date":"2025-11-27T16:36:04","date_gmt":"2025-11-27T16:36:04","guid":{"rendered":"https:\/\/nativagenealogy.org\/?page_id=543"},"modified":"2025-11-27T16:38:13","modified_gmt":"2025-11-27T16:38:13","slug":"policie","status":"publish","type":"page","link":"https:\/\/www.nativagenealogy.org\/en_gb\/policie\/","title":{"rendered":"Policie"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"543\" class=\"elementor elementor-543\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03424f4 e-flex e-con-boxed e-con e-parent\" data-id=\"03424f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e692f0 elementor-widget elementor-widget-text-editor\" data-id=\"2e692f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"568\" data-end=\"603\">\ud83d\udd34 <strong data-start=\"573\" data-end=\"603\">REFUND POLICY \u2013 NO REFUNDS<\/strong><\/h1><p data-start=\"605\" data-end=\"670\">All payments made to <strong data-start=\"626\" data-end=\"646\">Nativa Genealogy<\/strong> are <strong data-start=\"651\" data-end=\"669\">NON-REFUNDABLE<\/strong>.<\/p><p data-start=\"672\" data-end=\"822\">Because genealogy research requires time, database access, and labor beginning immediately once a request is submitted, we do not provide refunds for:<\/p><ul data-start=\"824\" data-end=\"1020\"><li data-start=\"824\" data-end=\"843\"><p data-start=\"826\" data-end=\"843\">Record searches<\/p><\/li><li data-start=\"844\" data-end=\"861\"><p data-start=\"846\" data-end=\"861\">Consultations<\/p><\/li><li data-start=\"862\" data-end=\"880\"><p data-start=\"864\" data-end=\"880\">Research hours<\/p><\/li><li data-start=\"881\" data-end=\"900\"><p data-start=\"883\" data-end=\"900\">Membership fees<\/p><\/li><li data-start=\"901\" data-end=\"934\"><p data-start=\"903\" data-end=\"934\">Document retrieval assistance<\/p><\/li><li data-start=\"935\" data-end=\"966\"><p data-start=\"937\" data-end=\"966\">Custom family tree creation<\/p><\/li><li data-start=\"967\" data-end=\"990\"><p data-start=\"969\" data-end=\"990\">Missed appointments<\/p><\/li><li data-start=\"991\" data-end=\"1020\"><p data-start=\"993\" data-end=\"1020\">Partial or completed work<\/p><\/li><\/ul><h3 data-start=\"1022\" data-end=\"1058\"><strong data-start=\"1026\" data-end=\"1058\">Why we do not offer refunds:<\/strong><\/h3><ul data-start=\"1060\" data-end=\"1377\"><li data-start=\"1060\" data-end=\"1112\"><p data-start=\"1062\" data-end=\"1112\">Research begins as soon as a request is received<\/p><\/li><li data-start=\"1113\" data-end=\"1176\"><p data-start=\"1115\" data-end=\"1176\">Time and resources are used even if a record does not exist<\/p><\/li><li data-start=\"1177\" data-end=\"1241\"><p data-start=\"1179\" data-end=\"1241\">We search multiple archives and systems during every request<\/p><\/li><li data-start=\"1242\" data-end=\"1304\"><p data-start=\"1244\" data-end=\"1304\">Not all historical records can be located or are available<\/p><\/li><li data-start=\"1305\" data-end=\"1377\"><p data-start=\"1307\" data-end=\"1377\">We cannot guarantee that vital records will be released by the state<\/p><\/li><\/ul><p data-start=\"1379\" data-end=\"1435\"><strong data-start=\"1379\" data-end=\"1435\">Submitting a payment means you agree to these terms.<\/strong><\/p><p data-start=\"1437\" data-end=\"1555\">If you believe you submitted a payment in error (duplicate charge), email us at:<br data-start=\"1517\" data-end=\"1520\" \/>\ud83d\udce7 <strong data-start=\"1523\" data-end=\"1555\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1525\" data-end=\"1553\">epierson@nativagenealogy.org<\/a><\/strong><\/p><hr data-start=\"1557\" data-end=\"1560\" \/><h1 data-start=\"1562\" data-end=\"1585\">\ud83d\udd10 <strong data-start=\"1567\" data-end=\"1585\">PRIVACY POLICY<\/strong><\/h1><p data-start=\"1587\" data-end=\"1712\">Your privacy and personal information are extremely important to us.<br data-start=\"1655\" data-end=\"1658\" \/>We handle all client data with strict confidentiality.<\/p><h3 data-start=\"1714\" data-end=\"1734\">\u2714 <strong data-start=\"1720\" data-end=\"1734\">We DO NOT:<\/strong><\/h3><ul data-start=\"1735\" data-end=\"1934\"><li data-start=\"1735\" data-end=\"1769\"><p data-start=\"1737\" data-end=\"1769\">Sell or share your information<\/p><\/li><li data-start=\"1770\" data-end=\"1814\"><p data-start=\"1772\" data-end=\"1814\">Give your documents to outside companies<\/p><\/li><li data-start=\"1815\" data-end=\"1863\"><p data-start=\"1817\" data-end=\"1863\">Allow third-party access to your family tree<\/p><\/li><li data-start=\"1864\" data-end=\"1934\"><p data-start=\"1866\" data-end=\"1934\">Use your information for any purpose other than genealogy services<\/p><\/li><\/ul><h3 data-start=\"1936\" data-end=\"1952\">\u2714 <strong data-start=\"1942\" data-end=\"1952\">We DO:<\/strong><\/h3><ul data-start=\"1953\" data-end=\"2157\"><li data-start=\"1953\" data-end=\"1992\"><p data-start=\"1955\" data-end=\"1992\">Securely store documents you submit<\/p><\/li><li data-start=\"1993\" data-end=\"2031\"><p data-start=\"1995\" data-end=\"2031\">Keep your information confidential<\/p><\/li><li data-start=\"2032\" data-end=\"2073\"><p data-start=\"2034\" data-end=\"2073\">Protect your research and family tree<\/p><\/li><li data-start=\"2074\" data-end=\"2115\"><p data-start=\"2076\" data-end=\"2115\">Follow state and federal privacy laws<\/p><\/li><li data-start=\"2116\" data-end=\"2157\"><p data-start=\"2118\" data-end=\"2157\">Delete your data upon written request<\/p><\/li><\/ul><h3 data-start=\"2159\" data-end=\"2196\">Information We May Need From You:<\/h3><p data-start=\"2197\" data-end=\"2268\">To access certain records or assist with your requests, we may ask for:<\/p><ul data-start=\"2270\" data-end=\"2472\"><li data-start=\"2270\" data-end=\"2288\"><p data-start=\"2272\" data-end=\"2288\">Your full name<\/p><\/li><li data-start=\"2289\" data-end=\"2330\"><p data-start=\"2291\" data-end=\"2330\">Date of birth (for verification only)<\/p><\/li><li data-start=\"2331\" data-end=\"2356\"><p data-start=\"2333\" data-end=\"2356\">Proof of relationship<\/p><\/li><li data-start=\"2357\" data-end=\"2388\"><p data-start=\"2359\" data-end=\"2388\">State-issued identification<\/p><\/li><li data-start=\"2389\" data-end=\"2422\"><p data-start=\"2391\" data-end=\"2422\">Completed authorization forms<\/p><\/li><li data-start=\"2423\" data-end=\"2472\"><p data-start=\"2425\" data-end=\"2472\">Additional documents if a state requires them<\/p><\/li><\/ul><p data-start=\"2474\" data-end=\"2538\">Your data is used <strong data-start=\"2492\" data-end=\"2500\">only<\/strong> to complete the services you request.<\/p><p data-start=\"2540\" data-end=\"2609\">For privacy questions, contact:<br data-start=\"2571\" data-end=\"2574\" \/>\ud83d\udce7 <strong data-start=\"2577\" data-end=\"2609\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2579\" data-end=\"2607\">epierson@nativagenealogy.org<\/a><\/strong><\/p><hr data-start=\"2611\" data-end=\"2614\" \/><h1 data-start=\"2616\" data-end=\"2645\">\ud83d\udcdd <strong data-start=\"2621\" data-end=\"2645\">AUTHORIZATION POLICY<\/strong><\/h1><p data-start=\"2647\" data-end=\"2757\">Some vital records are <strong data-start=\"2670\" data-end=\"2697\">restricted by state law<\/strong>.<br data-start=\"2698\" data-end=\"2701\" \/>We must follow all legal requirements for record access.<\/p><h3 data-start=\"2759\" data-end=\"2821\">\u2b50 <strong data-start=\"2765\" data-end=\"2809\">Restricted records require authorization<\/strong>, including:<\/h3><ul data-start=\"2823\" data-end=\"3019\"><li data-start=\"2823\" data-end=\"2852\"><p data-start=\"2825\" data-end=\"2852\">Modern birth certificates<\/p><\/li><li data-start=\"2853\" data-end=\"2882\"><p data-start=\"2855\" data-end=\"2882\">Modern death certificates<\/p><\/li><li data-start=\"2883\" data-end=\"2935\"><p data-start=\"2885\" data-end=\"2935\">Marriage or divorce records (depending on state)<\/p><\/li><li data-start=\"2936\" data-end=\"2972\"><p data-start=\"2938\" data-end=\"2972\">Sealed or confidential documents<\/p><\/li><li data-start=\"2973\" data-end=\"3019\"><p data-start=\"2975\" data-end=\"3019\">Some tribal, adoption, or courthouse files<\/p><\/li><\/ul><p data-start=\"3021\" data-end=\"3114\">If authorization is required, we will notify you in advance and request one of the following:<\/p><h3 data-start=\"3116\" data-end=\"3156\">\u2714 <strong data-start=\"3122\" data-end=\"3154\">1. Signed Authorization Form<\/strong><\/h3><p data-start=\"3157\" data-end=\"3219\">Allows us to act on your behalf to request specific documents.<\/p><h3 data-start=\"3221\" data-end=\"3257\">\u2714 <strong data-start=\"3227\" data-end=\"3255\">2. Proof of Relationship<\/strong><\/h3><p data-start=\"3258\" data-end=\"3327\">Required in many states for vital records less than 75\u2013125 years old.<\/p><h3 data-start=\"3329\" data-end=\"3367\">\u2714 <strong data-start=\"3335\" data-end=\"3365\">3. Notarized Authorization<\/strong><\/h3><p data-start=\"3368\" data-end=\"3434\">Some states require a notarized signature for identity protection.<\/p><h3 data-start=\"3436\" data-end=\"3474\">\u2714 <strong data-start=\"3442\" data-end=\"3472\">4. Power of Attorney (POA)<\/strong><\/h3><p data-start=\"3475\" data-end=\"3623\">If you choose to use a POA, it MUST explicitly include:<br data-start=\"3530\" data-end=\"3533\" \/><strong data-start=\"3533\" data-end=\"3623\">\u201cAuthority to obtain vital records and personal documents on behalf of the principal.\u201d<\/strong><\/p><h3 data-start=\"3625\" data-end=\"3642\">\u26a0 IMPORTANT<\/h3><p data-start=\"3643\" data-end=\"3777\">A Power of Attorney becomes <strong data-start=\"3671\" data-end=\"3710\">invalid once the person is deceased<\/strong>.<br data-start=\"3711\" data-end=\"3714\" \/>For deceased individuals, states may only release documents to:<\/p><ul data-start=\"3779\" data-end=\"3882\"><li data-start=\"3779\" data-end=\"3799\"><p data-start=\"3781\" data-end=\"3799\">Immediate family<\/p><\/li><li data-start=\"3800\" data-end=\"3821\"><p data-start=\"3802\" data-end=\"3821\">Legal next of kin<\/p><\/li><li data-start=\"3822\" data-end=\"3848\"><p data-start=\"3824\" data-end=\"3848\">Executor of the estate<\/p><\/li><li data-start=\"3849\" data-end=\"3882\"><p data-start=\"3851\" data-end=\"3882\">Court-appointed administrator<\/p><\/li><\/ul><p data-start=\"3884\" data-end=\"3943\">We cannot bypass state laws, sealed files, or restrictions.<\/p><hr data-start=\"3945\" data-end=\"3948\" \/><h1 data-start=\"3950\" data-end=\"3971\">\ud83d\udccc <strong data-start=\"3955\" data-end=\"3971\">LEGAL NOTICE<\/strong><\/h1><p data-start=\"3973\" data-end=\"4013\">Nativa Genealogy does <strong data-start=\"3995\" data-end=\"4002\">not<\/strong> guarantee:<\/p><ul data-start=\"4015\" data-end=\"4246\"><li data-start=\"4015\" data-end=\"4039\"><p data-start=\"4017\" data-end=\"4039\">That a record exists<\/p><\/li><li data-start=\"4040\" data-end=\"4080\"><p data-start=\"4042\" data-end=\"4080\">That a state will release a document<\/p><\/li><li data-start=\"4081\" data-end=\"4128\"><p data-start=\"4083\" data-end=\"4128\">That results will match client expectations<\/p><\/li><li data-start=\"4129\" data-end=\"4185\"><p data-start=\"4131\" data-end=\"4185\">That historical records will be complete or accurate<\/p><\/li><li data-start=\"4186\" data-end=\"4246\"><p data-start=\"4188\" data-end=\"4246\">That unauthorized persons can receive restricted records<\/p><\/li><\/ul><p data-start=\"4248\" data-end=\"4329\">We operate strictly within legal guidelines for genealogy and document retrieval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd34 REFUND POLICY \u2013 NO REFUNDS All payments made to Nativa Genealogy are NON-REFUNDABLE. Because genealogy research requires time, database access, and labor beginning immediately once a request is submitted, we do not provide refunds for: Record searches Consultations Research hours Membership fees Document retrieval assistance Custom family tree creation Missed appointments Partial or completed [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-543","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages\/543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/comments?post=543"}],"version-history":[{"count":4,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages\/543\/revisions"}],"predecessor-version":[{"id":547,"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/pages\/543\/revisions\/547"}],"wp:attachment":[{"href":"https:\/\/www.nativagenealogy.org\/en_gb\/wp-json\/wp\/v2\/media?parent=543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}